Training and Development

Empower growth: elevate your tourism skills with comprehensive training and development resources

Current training and development resources

VTIC Support Hub

The Victoria Tourism Industry Council (VTIC) assists Victoria’s tourism, events and hospitality businesses to access industry support and resources. 

An extensive range of business support resources have been collated to help businesses navigate the current business environment. Consolidated and developed in collaboration with industry experts, these business support resources aim to meet business’s immediate needs, providing guidance and up-to-date information. 

For more information, visit the VTIC Support Hub. There is specific section of the hub devoted to Greater Melbourne.

Additional information on grant opportunities, upskilling programs, crisis management and mentoring, is available through VTIC’s Business Concierge which offering one-on-one guidance for operators. 

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Visit Victoria  

As the peak Victorian government tourism marketing agency, it is important for all tourism operators to follow campaigns, activities and programs of Visit Victoria.  Visit Victoria offer a range of industry development guides and resources.  Available to download here.  

Visit Victoria is also a key partner in the Australian Tourism Data Warehouse (ATDW), Australia’s    national tourism database and distribution platform:  

Other resources 

  • Visit Victoria content hub with professional images and videos 
  • Working with Visit Victoria PDF
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Tourism Tribe

Tourism Tribe is a peer-to-peer community of tourism operators, industry and digital experts in a supported learning environment. Tourism Tribe is to helping tourism businesses stay up-to-date with changing technology and business opportunities in an ever-evolving tourism sector.

The learning formats aim to help businesses to leverage these new opportunities in a time and cost-effective manner. The Tourism Tribe platform and learning model is based on interconnected free cloud platforms available to anyone, from anywhere, to deliver cost-effective training and the ability for any business, independently of their location, to share best practices without reinventing the wheel.

Sample these free Digital Marketing “Quick Win” Webinars to get a taste of Tourism Tribe, who they are and what they have to offer:

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Australian Tourism Export Council (ATEC)

Australian Tourism Export Council (ATEC) is the peak industry association for the Australian inbound tourism industry sector. ATEC is member-based organisation and offers range of benefits, services and resources for those working in the tourism export industry.

ATEC is a leading trainer, specialising in national tourism distribution and has developed a tourism training hub with a range of training modules, webinars and other resources. These resources will help you to become inbound trade-ready and better understand international market requirements. These resources are openly accessible, but with differential costs depending on whether you are an ATEC member.

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Tourism Collective

Based in South Australia, the Tourism Collective is a group of multidisciplinary tourism professionals operating as a collective. The Tourism Collective works with a range of clients nationally building the capability of these visitor economy businesses and organisations. Western Melbourne Tourism has worked in partnership in its former guise as the Tourism eSchool.

Link through here for an extensive library of articles and other resources for tourism operators about building exceptional experiences and how to develop and market your business.

Online VTIC Tourism Skills Training

The Victorian Tourism Industry Council (VTIC) has partnered with Typsy to offer Victorian tourism operators a free micro-credentialing program that provides fundamental customer service, hospitality and tourism skilling solutions. With over 1800 online lessons for the tourism, events and hospitality sector! New Victorian content was added in early 2024.

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VTIC Melbourne Tourism Leadership Program

The vision of the Melbourne Tourism Leadership Program is to develop leaders from across the industry who have passion and drive. The primary focus is on giving people the emotional intelligence tools they need to be more effective leaders. 

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QTF Accreditation

A great business development tool – the Quality Tourism Framework (QTF) provides businesses with the necessary online tools and resources to ensure best practice management, customer confidence and ongoing sustainability.

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